The WES contact center is open to answer calls and email messages from 9:00 a.m. to 6:00 p.m. (Eastern) Monday through Friday. The center is closed on weekends.
Due to an unusually high volume of customer requests related to the COVID-19 pandemic, wait times for response are longer than usual. A representative will review your question(s) and respond to you as soon as possible. We thank you for your patience and understanding.
To expedite your request, please indicate your WES reference number in your communication.
While you await our response, you may search the frequently asked questions on our Help Center.
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Before you send documents, you must submit an application and receive a WES reference number.
You must include your WES reference number on all envelopes and correspondence.
WES is not responsible for documents that arrive without a reference number.
Do not send original documents unless specifically requested by WES. All documentation received becomes the property of WES and cannot be returned.