The WES contact center is open to answer calls and email messages from 9:00 a.m. to 6:00 p.m. (Eastern) Monday through Friday. The center is closed on weekends.

Our goal is to respond to all queries within 48 hours. When we experience a high volume of calls and messages, our response may be delayed. We thank you for your patience and understanding.

To expedite your request, please indicate your WES reference number in your communication.

*indicates a required field

A note to applicants with education in China: Due to an unusually high volume of academic credentials from China received by WES, there may be a delay in the processing of your credential evaluation. As a result, the date of completion reflected in My Account may not be accurate. We are working as quickly as we can to complete your evaluation. Thank you for your understanding.


To protect your privacy, please do not include credit card numbers in your correspondence.

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Before you send documents, you must submit an application and receive a WES reference number.

You must include your WES reference number on all envelopes and correspondence.

WES is not responsible for documents that arrive without a reference number.

Do not send original documents unless specifically requested by WES. All documentation received becomes the property of WES and cannot be returned.

image Postal Address

WES Reference No. _ _ _ _ _ _
World Education Services
Attention: Documentation Center
P. O. Box 5087
Bowling Green Station
New York, NY 10274-5087

image Courier Address*

WES Reference No. _ _ _ _ _ _
World Education Services
Attention: Documentation Center
64 Beaver St, #146
New York, NY 10004

*This is a courier mail handling facility accepting DHL, FedEx, UPS, etc. Documents should not be hand delivered.

Telephone: (+1) 212.966.6311
Fax: (+1) 212.739.6100

All documents must be mailed to WES. Documents cannot be delivered in person.