The WES contact center is open to answer calls and email messages from 9:00 a.m. to 6:00 p.m. (Eastern) Monday through Friday. The center is closed on weekends.
Our goal is to respond to all queries within 48 hours. When we experience a high volume of calls and messages, our response may be delayed. We thank you for your patience and understanding.
To expedite your request, please indicate your WES reference number in your communication.
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Before you send documents, you must submit an application and receive a WES reference number.
You must include your WES reference number on all envelopes and correspondence.
WES is not responsible for documents that arrive without a reference number.
Do not send original documents unless specifically requested by WES. All documentation received becomes the property of WES and cannot be returned.